Fraud Prevention Policy

By placing an order with Unlimited Gaming Tech & Hobbies (UGT), you agree to our Terms of Service and all policies listed on our website, including this one. All orders are paid in full at checkout. We reserve the right to cancel any order at our discretion. If we cancel your order, you will receive a full refund.

Why We Verify Orders

Trading cards and collectibles are a common target for payment fraud. To keep prices fair and protect both our customers and our small business, some orders go through extra checks before they ship. Most orders are never affected. If yours is, it does not mean we think you did anything wrong.

1) Order Verification

We may reach out by email, text, or phone to confirm details about your purchase. Please reply as soon as you can. Orders that we are unable to verify within a reasonable time may be cancelled and fully refunded.

For higher-value orders or orders flagged by our payment system, we may ask for a photo verification, such as a photo of the card used for payment (showing only the last four digits and the cardholder name) next to a piece of government-issued ID with a matching name. Never send us your full card number or CVV.

2) Billing & Shipping Details

Your billing name, address, and phone number should match what your card issuer has on file. Orders where the billing and shipping addresses don't match, or that ship to freight forwarders or reshipping services, may need extra verification or may be cancelled. Cards issued outside of Canada or the United States may require additional checks or may be declined.

3) Signature & Pickup Requirements

For higher-value orders, or orders we consider higher risk, we may require a signature on delivery or ask that the order be picked up in store at 42 Fawcett Rd #104, Coquitlam, BC with matching photo ID. This protects your package from porch theft and protects us from false "not received" claims.

4) Purchase Limits

Popular releases may have per-customer limits so more collectors get a fair shot. Orders that go over a stated limit, including multiple orders linked to the same person, address, or payment method, may be reduced or cancelled and refunded.

5) Chargebacks

If you have a problem with your order, please contact us first. We are happy to make things right. Filing a chargeback on an order that was delivered as described is treated as fraud. We will submit tracking, signature, and order records to your bank, and the account may be banned from future purchases.

Questions?

Email unlimitedgamingtech@gmail.com or call 778-772-2931.

Last updated: October 28, 2026